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FAQ's

Frequently Asked Questions


Freight Brokers

Q.  As a Freight Broker, how much will it cost us to sign up & utilize your insurance certificate service?

Q. Why should I choose to use this service?

Q. How will this service benefit my business?

Q. Why was this website created?

Q. What countries is your service available in?

Q. Are insurance certificates for every trucker in the U.S. & Canada currently available on your website?

Q. Does TruckCerts.com solicit truckers for the purpose or intentions to sell, collect, or redistribute provided information to licensed insurance professionals for any purpose?



Motor Carriers (Truckers)

Q. Why was this website created?

Q. I’m a trucker and my insurance agent just informed me about your service & I’m thinking about signing up.  What will this cost me?

Q. I’m a trucker that needs my certificates of insurance issued immediately to the freight brokers that I haul freight for.  How fast will the certificates be sent to my brokers once my insurance policy information is online with your website?

Q. What countries is your service available in?

Q. Is my personal or business information going to be sold, or provided to any other businesses for any purpose?



Insurance Agencies

Q. Why was this website created?

Q. How will this service benefit my business?

Q. Who pays for the service and how?

Q. Is monthly billing available?

Q. What countries is your service available in?

Q. As an insurance agency, we are concerned about the security of your website, and the possibility of fraud or unauthorized manipulation of the information contained in the certificate after it’s entered & stored on your website.  What security measures do you have in place to prevent access to the certificate information from falling into the wrong hands?

Q. Who is responsible for updating & modifying the certificate information for our trucking customers?

Q. How do I cancel a certificate, and how will certificate holders be notified of canceled certificates?

Q. Is the Motor Carrier (Trucker) personal or business information going to be sold, or provided to any other businesses for any purpose other than intended?

Q. Our client was an owner operator, but he’s just hired a driver & is adding a 2nd vehicle to his insurance policy.  Will there be an additional cost once I update the certificate with the 2nd vehicle?

Q. We just created a certificate for a new customer, and now they want to cancel their insurance policy.  Is your fee refundable? 

Q. Our customer’s insurance coverage is pending cancellation due to payment or administrative reasons.  Can we temporarily suspend the availability of their insurance certificate on your website, and then reactivate it if the policy does not go into canceled status?

Q. Our customer’s insurance policy just canceled.  Who is responsible for removing the certificate from your website?

Q. Our customer did not renew his insurance through our company.  Does our office have to remove certificates with coverage dates that have expired, or will they be automatically dropped from your website once the expiration date has passed?

Q. What is the process for renewing certificates of insurance on TruckCerts.com?



Managing General Agencies

Q. Why was this website created?

Q. How will this service benefit my company?

Q. Who pays for the service and how?

Q. What countries is your service available in?

Q. As a Managing General Agency, we are concerned about the security of your website, and the possibility of fraud or unauthorized manipulation of the information contained in the certificate after it’s entered & stored on your website.  What security measures do you have in place to prevent access to the certificate information from falling into the wrong hands?

Q. Once an insurance certificate has been created & stored on your website, will our customers’ information be available to other insurance agencies, MGA’S or insurance companies for possible solicitation of our customers business?

Q. Does TruckCerts.com solicit truckers for the purpose or intentions to sell, collect, or redistribute provided information to licensed insurance professionals for any purpose?

Q. Our company insures fleet business only.  How do you determine the pricing for fleet accounts that are gross mileage or receipts based?

Q. One of our appointed Insurance agencies just created a certificate for a new customer that desires to cancel their insurance policy.  Is your fee refundable? 

Q. A customer’s insurance coverage is pending cancellation due to payment or administrative reasons.  Can we temporarily suspend the availability of their insurance certificate on your website, and then reactivate it if the policy does not go into canceled status?

Q. A customer’s insurance policy just canceled.  Who is responsible for removing the certificate from your website?

Q. How do I cancel a certificate, and how will certificate holders be notified of canceled certificates?

Q. What is the process for renewing certificates of insurance on TruckCerts.com?

Q. A customer did not renew his insurance through our company.  Does our office have to remove certificates with coverage dates that have expired, or will they be automatically dropped from your website once the expiration date has passed?

Q.  We’ve decided to place all of our trucking customers’ certificate information on your website.  How do we charge our clients for the service?

Q.  Is monthly billing available?

Q.  Who is responsible for updating & modifying the certificate information for our insured customers?



Insurance Companies

Q.  Why was this website created?

Q.  How will this service benefit my company?

Q.  Who pays for the service and how?

Q.  What countries is your service available in?

Q.  As an Insurance Company, we are concerned about the security of your website, and the possibility of fraud or unauthorized manipulation of the information contained in the certificate after it’s entered & stored on your website.  What security measures do you have in place to prevent access to the certificate information from falling into the wrong hands?

Q.  Once an insurance certificate has been created & stored on your website, will our customers’ information be available to other insurance agencies, MGA’S or insurance companies for possible solicitation of our customers business?

Q.  Does TruckCerts.com solicit truckers for the purpose or intentions to sell, collect, or redistribute provided information to licensed insurance professionals for any purpose?

Q.  Our company insures fleet business only.  How do you determine the pricing for fleet accounts that are gross mileage or receipts based?

Q.  One of our appointed Insurance agencies just created a certificate for a new customer that desires to cancel their insurance policy.  Is your fee refundable? 

Q.  A customer’s insurance coverage is pending cancellation due to payment or administrative reasons.  Can we temporarily suspend the availability of their insurance certificate on your website, and then reactivate it if the policy does not go into canceled status?

Q.  A customer’s insurance policy just canceled.  Who is responsible for removing the certificate from your website?

Q.  A customer did not renew his insurance through our company.  Does our office have to remove certificates with coverage dates that have expired, or will they be automatically dropped from your website once the expiration date has passed?

Q.  How do I cancel a certificate, and how will certificate holders be notified of canceled certificates?

Q.  We’ve decided to place all of our trucking customers’ certificate information on your website.  How do we charge our clients for the service?

Q.  Is monthly billing available?

Q.  Who is responsible for updating & modifying the certificate information for our insured customers?

Q.  What is the process for renewing certificates of insurance on TruckCerts.com?







Freight Brokers

Q.  As a Freight Broker, how much will it cost us to sign up & utilize your insurance certificate service?

A.  You do not need to register if you are a frieght broker. The cost of this service is paid for by the Motor Carrier (Trucker) through their Insurance Agent, or the Managing General Agent or Insurance Company providing this utility service to their insured's.
TopTop

Q. Why should I choose to use this service?

A.  You should use this service because it is primarily focused on enhancing your productivity, by eliminating the need for you to call, and/or contact Insurance Agencies through the facsimile or telephone for your Insurance Certificate needs. Your business will not have to wait to leave a message, wait on hold to talk to an agent, or leave a voice mail message to obtain Insurance Certificates once the Motor Carrier (Trucker) is placed into our service, providing an assumed good standing with their own Insurance Provider. This service provides you with an instant Certificate of Insurance for any Motor Carrier (Trucker) placed with our service.
TopTop

Q. How will this service benefit my business?

A. This service will make your job easier in the respect of obtaining valid Insurance Certificates to assess if a Motor Carrier (Trucker) is qualified and meets the minimum insurance safeguards, your business requires to move product now.  You will now be able to utilize the personnel presently designated to the task of obtaining Insurance Certificates in other areas of your business that will help your business grow and prosper.  You should experience dramatic savings for your telephone, paper, and toner office expenses.
TopTop

Q. Why was this website created?

A. This website was created to improve the process of obtaining Insurance Certificates, utilizing common and available technology focused upon the overall efficiency of this area of the Transportation Industry.
TopTop

Q. What countries is your service available in?

A. Presently in the United States and Canada.
TopTop

Q. Are insurance certificates for every trucker in the U.S. & Canada currently available on your website?

A. At this time, No.  However, with your help to lead the Transportation Industry forward by requesting that all Motor Carriers (Truckers) you work with have their Insurance Agency place their certificate of insurance data on TruckCerts.com for immediate insurance verification, we’re hopeful that this service will become a standard tool utilized by the industry for insurance verification for all American and Canadian truckers.

Q. Does TruckCerts.com solicit truckers for the purpose or intentions to sell, collect, or redistribute provided information to licensed insurance professionals for any purpose?

A. Absolutely not.  TruckCerts.com will not collect any of your business information provided and redistribute, or sell it to any individual, entity or company.  We will not be a supplier for any mailing lists, or marketing analysis studies.
TopTop

 

Motor Carriers (Truckers)

Q. Why was this website created?

A. This website was created to expedite and improve the process of providing your Insurance Certificate Information to Freight Brokers by utilizing common and available technology focused upon the overall efficiency of this area of the Transportation Industry.
TopTop

Q. I’m a trucker and my insurance agent just informed me about your service & I’m thinking about signing up.  What will this cost me?

A. Requesting a insurance certificate is absolutely free and you need not register for the same. The certificate charges are borne by your insurance agent. This charge may be added to your invoice by the insurance agent.  For exact details please select the orange Pricing tab from the home page.
TopTop

Q. I’m a trucker that needs my certificates of insurance issued immediately to the freight brokers that I haul freight for.  How fast will the certificates be sent to my brokers once my insurance policy information is online with your website?

A. Requested Insurance Certificates on file with TruckCerts.com are emailed immediately upon request.  
TopTop

Q. What countries is your service available in?

A. Presently in the United States and Canada.
TopTop

Q. Is my personal or business information going to be sold, or provided to any other businesses for any purpose?

A. Absolutely not.  TruckCerts.com will not collect any of your business information provided and redistribute, or sell to any individual, entity or company.  We will not be a supplier for any mailing lists, or marketing analysis studies.
TopTop

 

Insurance Agencies

Q. Why was this website created?

A. This website was created to expedite and improve the process of issuing Insurance Certificates, utilizing common and available technology focused upon the overall efficiency of this area of the Transportation Industry.
TopTop

Q. How will this service benefit my business?

A. Your office will be able to enter Insurance Certificate data one time, at policy inception, and have the ability to edit, make changes, and receive notification of all requesting Freight Brokers.  Additional Insured requests can be sent directly to the Managing General Agent of record, or if directly appointed, straight to the Insurance Company for action.  You will be able to place a non-paying Motor Carrier (Trucker) Insurance Certificate in a temporary inactive status anytime you need to, immediately.  You will have more time for sales, and building your book of business.  Your request for Insurance Certificates through your telephone and Facsimile machine will come to a halt.
TopTop

Q. Who pays for the service and how?

A. The Motor Carrier (Trucker) pays for the service.  Approximately $20.00 USD, (or less), per Insurance policy period/per tractor.  For exact details please select the orange Pricing tab from the home page.  Additionally, this utility service is a flat fee not subject to prorating due to early policy termination.  This utility fee is intended to be offered to your new business and renewing clients during the quoting process.  Your Managing General Agent’s and Insurance Companies providing your Insurance market may also include this service from their global perspective within the Industry.
TopTop

Q. Is monthly billing available?

A. Yes, this is done on a case by case basis, intended to support larger Managing General Agencies, and Insurance Companies that have long since provided quality Insurance products to our Industry.
TopTop

Q. What countries is your service available in?

A. Presently in the United States and Canada.
TopTop

Q. As an insurance agency, we are concerned about the security of your website, and the possibility of fraud or unauthorized manipulation of the information contained in the certificate after it’s entered & stored on your website.  What security measures do you have in place to prevent access to the certificate information from falling into the wrong hands?

A.The information goes directly from your computer to our secure server using the most advanced security measures available.
TopTop

Q. Who is responsible for updating & modifying the certificate information for our trucking customers?

A. The website is designed to respect and facilitate the Insurance Agency management of their accounts, with the same Managing General Agency/Insurance Company oversight that is presently in place.  All changes to your data files are completely auditable within your login console provided for user management.
TopTop

Q. How do I cancel a certificate, and how will certificate holders be notified of canceled certificates?

A. To cancel a certificate for a given Motor Carrier (Trucker) you should utilize the Inactivate Coverage – Blue Tab within your login console.  This will allow you to systematically inactivate each provided coverage by policy number.  If the Motor Carrier (Trucker) has more than one active policy please note that the Acord 25 Form may still have an active coverage posted. Only when the inactivation of all active coverage’s identified by policy number will the Acord 25 form (Certificate) be temporarily inactivated.  If the Motor Carrier (Trucker) resolves their issues in this regard the specific in-activator or personnel with access to the same console will have the ability to reactivate the coverage’s within the original start & stop periods to post the Acord 25 form (Certificate).  It should be noted that TruckCerts.com will automatically email all previous certificate holders of any inactivation or reactivation change unless a certificate holder requests no notification for a given Motor Carrier (Trucker).  Additionally, duplicates are also sent to your organization providing a listing of all Certificate Holders notified.
TopTop

Q. Is the Motor Carrier (Trucker) personal or business information going to be sold, or provided to any other businesses for any purpose other than intended?

A. Absolutely not.  TruckCerts.com will not collect any of your business information provided and redistribute, or sell it to any individual, entity or company.  We will not be a supplier for any mailing lists, or marketing analysis studies.
TopTop

Q. Our client was an owner operator, but he’s just hired a driver & is adding a 2nd vehicle to his insurance policy.  Will there be an additional cost once I update the certificate with the 2nd vehicle?

A. Assuming the 2nd vehicle is a Tractor or a straight truck for the second driver, Yes, an additional Flat Fee is required.  Note the policy will probably end in less than twelve months if an annual policy was issued.  The Flat fee paid is only good to the end of the policy period in force.
TopTop

Q. We just created a certificate for a new customer, and now they want to cancel their insurance policy.  Is your fee refundable? 

A. Unfortunately, No. The flat fee is non-refundable or subject to prorating.  However, if the case was cancellation due to non-payment, and a payment was expected shortly; The policy could be placed in an inactive status, preventing Insurance Certificates to be issued from TruckCerts.com.  After the payment is processed the Certificate status could be returned to active.
TopTop

Q. Our customer’s insurance coverage is pending cancellation due to payment or administrative reasons.  Can we temporarily suspend the availability of their insurance certificate on your website, and then reactivate it if the policy does not go into canceled status?

A. Yes.
TopTop

Q. Our customer’s insurance policy just canceled.  Who is responsible for removing the certificate from your website?

A. The Managing General Agency or Insurance Company of record may elect to place the Motor Carrier (Trucker) Insurance Certificate in an inactive status at this time.  This can also be delegated to your office for action as well, to perform this maintenance step.  The tools are in place to give the Insurance hierarchy the power of choice in this matter, and others regarding Truckcert.Com file maintenance.
TopTop

Q. Our customer did not renew his insurance through our company.  Does our office have to remove certificates with coverage dates that have expired, or will they be automatically dropped from your website once the expiration date has passed?

A. Expired Insurance policy information is automatically changed to inactive status.  Data placed inactive will be purged from the system files as needed after a reasonable amount of time has passed.
TopTop

Q. What is the process for renewing certificates of insurance on TruckCerts.com?

A. We recommend, adding a new Acord 25 form for the Motor Carrier (Trucker).  This will provide the best method for entering renewal data for any Motor Carrier (Trucker).  Please note if you choose to short cut the system and modify an existing Acord 25 form, the system will charge you appropriately.  However, you may generate a lapse in availability for the given Motor Carrier (Trucker) Acord 25 form, by not accounting for the difference in the renewal date entered, and the start date of the coverage placed upon the Acord 25 form.  This would mean you are limited to enter renewing Motor Carrier (Trucker) accounts on the day of policy expiration.  For smaller organizations this may be no problem, however larger organizations may have difficulty in keeping up with this timely task.  Additionally, all renewal dates do not occur on work days.  We also believe you will be best served by TruckCerts.com if you look at all the entry details for a given Motor Carrier (Trucker) Acord 25 form for initial entry, and modifying endorsements adding, deleting, vehicles, drivers, and descriptions of coverage.
TopTop

 

Managing General Agencies

Q. Why was this website created?

A. This website was created to expedite and improve the process of issuing Insurance Certificates, utilizing common and available technology focused upon the overall efficiency of this area of the Transportation Industry. 
TopTop

Q. How will this service benefit my company?

A. This solution provider service will provide your company with a reliable method for receiving Insurance Certificates issued from all agencies appointed with your firm.  Additionally, through our service you can immediately stop and start Insurance Certificate service for any Motor Carrier (Trucker) client that you need to.  This provides you an immediate impact ability that we are not certain you may have been afforded in the past.  Professional’s afforded access through your user console may be able to control specific areas of Insurance Certificate data fields.  This would allow your firm to control policy numbers, start & stop dates, etc.  Your firm would also receive Additional Insured requests directly from the source.
TopTop

Q. Who pays for the service and how?

A. The Motor Carrier (Trucker) pays for the service.  Approximately $20.00 USD, (or less), per Insurance policy period/per tractor.  For exact details please select the orange Pricing tab from the home page.  Additionally, this utility service is a flat fee not subject to prorating due to early policy termination.  This utility fee is intended to be offered to your new business and renewing clients during the quoting process.  Your firm or the Insurance Companies providing your Insurance market may also include this service from the unique global perspective you share within the Industry.
TopTop

Q. What countries is your service available in?

A. Presently in the United States and Canada.
TopTop

Q. As a Managing General Agency, we are concerned about the security of your website, and the possibility of fraud or unauthorized manipulation of the information contained in the certificate after it’s entered & stored on your website.  What security measures do you have in place to prevent access to the certificate information from falling into the wrong hands?

A. The information goes directly from your computer to our secure server using the most advanced security measures available.
TopTop

Q. Once an insurance certificate has been created & stored on your website, will our customers’ information be available to other insurance agencies, MGA’S or insurance companies for possible solicitation of our customers business?

A. No. The only access afforded will be as identified with the insurance hierarchy provided.
TopTop

Q. Does TruckCerts.com solicit truckers for the purpose or intentions to sell, collect, or redistribute provided information to licensed insurance professionals for any purpose?

A. Absolutely not.  TruckCerts.com will not collect any of your business information provided and redistribute, or sell to any individual, entity or company.  We will not be a supplier for any mailing lists, or marketing analysis studies.
TopTop

Q. Our company insures fleet business only.  How do you determine the pricing for fleet accounts that are gross mileage or receipts based?

A. Our payment structure is presently based on a per tractor basis.  If this present method proves to be faulty, or presents a huge disadvantage for either party involved we may revise it later with a special method pricing for gross mileage & receipts based accounts placed with our service.
TopTop

Q. One of our appointed Insurance agencies just created a certificate for a new customer that desires to cancel their insurance policy.  Is your fee refundable? 

A. Unfortunately, No. The flat fee is non-refundable or subject to prorating.  However, if the case was cancellation due to non-payment, and a payment was expected shortly; The policy could be placed in an inactive status, preventing Insurance Certificates to be issued from TruckCerts.com.  After the payment is processed the status could be returned to active.
TopTop

Q. A customer’s insurance coverage is pending cancellation due to payment or administrative reasons.  Can we temporarily suspend the availability of their insurance certificate on your website, and then reactivate it if the policy does not go into canceled status?

A. Yes
TopTop

Q. A customer’s insurance policy just canceled.  Who is responsible for removing the certificate from your website?

A. The Insurance Company may elect to place the Motor Carrier (Trucker) Insurance Certificate in an inactive status.  This can also be delegated to appropriate Insurance Agency for action as well to perform this maintenance step.  The tools are in place to give your firm the power of choice in this matter, and others regarding Truckcert.Com file maintenance.
TopTop

Q. How do I cancel a certificate, and how will certificate holders be notified of canceled certificates?

A. To cancel a certificate for a given Motor Carrier (Trucker) you should utilize the Inactivate Coverage – Blue Tab within your login console.  This will allow you to systematically inactivate each provided coverage by policy number.  If the Motor Carrier (Trucker) has more than one active policy please note that the Acord 25 Form may still have an active coverage posted. Only when the inactivation of all active coverage’s identified by policy number will the Acord 25 form (Certificate) be temporarily inactivated.  If the Motor Carrier (Trucker) resolves their issues in this regard the specific in-activator or personnel with access to the same console will have the ability to reactivate the coverage’s within the original start & stop periods to post the Acord 25 form (Certificate).  It should be noted that TruckCerts.com will automatically email all previous certificate holders of any inactivation or reactivation change unless a certificate holder requests no notification for a given Motor Carrier (Trucker).  Additionally, duplicates are also sent to your organization providing a listing of all Certificate Holders notified.
TopTop

Q. What is the process for renewing certificates of insurance on TruckCerts.com?

A. We recommend, adding a new Acord 25 form for the Motor Carrier (Trucker).  This will provide the best method for entering renewal data for any Motor Carrier (Trucker).  Please note if you choose to short cut the system and modify an existing Acord 25 form, the system will charge you appropriately.  However, you may generate a lapse in availability for the given Motor Carrier (Trucker) Acord 25 form, by not accounting for the difference in the renewal date entered, and the start date of the coverage placed upon the Acord 25 form.  This would mean you are limited to enter renewing Motor Carrier (Trucker) accounts on the day of policy expiration.  For smaller organizations this may be no problem, however larger organizations may have difficulty in keeping up with this timely task.  Additionally, all renewal dates do not occur on work days.  We also believe you will be best served by TruckCerts.com if you look at all the entry details for a given Motor Carrier (Trucker) Acord 25 form for initial entry, and modifying endorsements adding, deleting, vehicles, drivers, and descriptions of coverage.
TopTop

Q. A customer did not renew his insurance through our company.  Does our office have to remove certificates with coverage dates that have expired, or will they be automatically dropped from your website once the expiration date has passed?

A. Expired Insurance policy information is automatically changed to inactive status.  Data placed inactive will be purged from the system files as needed after a reasonable amount of time has passed.
TopTop

Q.  We’ve decided to place all of our trucking customers’ certificate information on your website.  How do we charge our clients for the service?

A.  The Motor Carrier (Trucker) pays for the service.  Approximately $20.00 USD, (or less), per Insurance policy period/per tractor.  For exact details please select the orange Pricing tab from the home page.  Additionally, this utility service is a flat fee not subject to prorating due to early policy termination.  This utility fee is intended to be offered to your new business and renewing clients during the quoting process.  Your firm or the Insurance Companies providing your Insurance market may also include this service from the unique global perspective you share within the Industry.
TopTop

Q.  Is monthly billing available?

A.  Yes, this is done on a case by case basis, intended to support larger Managing General Agencies, and Insurance Companies that have long since provided quality Insurance products to our Industry.
TopTop

Q.  Who is responsible for updating & modifying the certificate information for our insured customers?

A.  The website is designed to respect and facilitate the Insurance Agency management of their accounts, with the same Managing General Agency/Insurance Company oversight that is presently in place.  All changes to your data files are completely auditable within your login console provided for user management.
TopTop

 

Insurance Companies

Q.  Why was this website created?

A.  This website was created to expedite and improve the process of issuing Insurance Certificates, utilizing common and available technology focused upon the overall efficiency of this area of the Transportation Industry.
TopTop

Q.  How will this service benefit my company?

A.  This solution provider service will provide your company with a reliable method for receiving Insurance Certificates issued from all agencies appointed with your firm.  Additionally, through our service you can immediately stop and start Insurance Certificate service for any Motor Carrier (Trucker) client that you need to.  This provides you an immediate impact ability that we are not certain you may have been afforded in the past.  Professional’s afforded access through your user console may be able to control specific areas of Insurance Certificate data fields.  This would allow your firm to control policy #’s start & stop dates, etc.  Your firm would also receive Additional Insured request directly from the source.
TopTop

Q.  Who pays for the service and how?

A.  The Motor Carrier (Trucker) pays for the service.  Approximately $20.00 USD, (or less), per Insurance policy period/per tractor.  For exact details please select the orange Pricing tab from the home page.  Additionally, this utility service is a flat fee not subject to prorating due to early policy termination.  This utility fee is intended to be offered to your new business and renewing clients during the quoting process.  Your firm or the Insurance Companies providing your Insurance market may also include this service from the unique global perspective you share within the Industry.
TopTop

 

Q.  What countries is your service available in?

A.  Presently in the United States and Canada.
TopTop

Q.  As an Insurance Company, we are concerned about the security of your website, and the possibility of fraud or unauthorized manipulation of the information contained in the certificate after it’s entered & stored on your website.  What security measures do you have in place to prevent access to the certificate information from falling into the wrong hands?

A. The information goes directly from your computer to our secure server using the most advanced security measures available.
TopTop

Q.  Once an insurance certificate has been created & stored on your website, will our customers’ information be available to other insurance agencies, MGA’S or insurance companies for possible solicitation of our customers business?

A.  No. The only access afforded will be as identified with the insurance hierarchy provided.
TopTop

Q.  Does TruckCerts.com solicit truckers for the purpose or intentions to sell, collect, or redistribute provided information to licensed insurance professionals for any purpose?

A.  Absolutely not.  TruckCerts.com will not collect any of your business information provided and redistribute, or sell to any individual, entity or company.  We will not be a supplier for any mailing lists, or marketing analysis studies.
TopTop

Q.  Our company insures fleet business only.  How do you determine the pricing for fleet accounts that are gross mileage or receipts based?

A.  Our payment structure is presently based on a per tractor basis.  If this present method proves to be faulty, or presents a huge disadvantage for either party involved we may revise it later with a special method pricing for gross mileage & receipts based accounts placed with our service.
TopTop

Q.  One of our appointed Insurance agencies just created a certificate for a new customer that desires to cancel their insurance policy.  Is your fee refundable? 

A.  Unfortunately, No. The flat fee is non-refundable or subject to prorating.  However, if the case was cancellation due to non-payment, and a payment was expected shortly; The policy could be placed in an inactive status, preventing Insurance Certificates to be issued from TruckCerts.com.  After the payment is processed the status could be returned to active.
TopTop

Q.  A customer’s insurance coverage is pending cancellation due to payment or administrative reasons.  Can we temporarily suspend the availability of their insurance certificate on your website, and then reactivate it if the policy does not go into canceled status?

A. Yes
TopTop

Q.  A customer’s insurance policy just canceled.  Who is responsible for removing the certificate from your website?

A.  The Insurance Company may elect to place the Motor Carrier (Trucker) Insurance Certificate in an inactive status.  This can also be delegated to appropriate Insurance Agency for action as well to perform this maintenance step.  The tools are in place to give your firm the power of choice in this matter, and others regarding Truckcert.Com file maintenance.
TopTop

Q.  A customer did not renew his insurance through our company.  Does our office have to remove certificates with coverage dates that have expired, or will they be automatically dropped from your website once the expiration date has passed?

A.  Expired Insurance policy information is automatically changed to inactive status.  Data placed inactive will be purged from the system files as needed after a reasonable amount of time has passed.
TopTop

Q.  How do I cancel a certificate, and how will certificate holders be notified of canceled certificates?

A.  To cancel a certificate for a given Motor Carrier (Trucker) you should utilize the Inactivate Coverage – Blue Tab within your login console.  This will allow you to systematically inactivate each provided coverage by policy number.  If the Motor Carrier (Trucker) has more than one active policy please note that the Acord 25 Form may still have an active coverage posted. Only when the inactivation of all active coverage’s identified by policy number will the Acord 25 form (Certificate) be temporarily inactivated.  If the Motor Carrier (Trucker) resolves their issues in this regard the specific in-activator or personnel with access to the same console will have the ability to reactivate the coverage’s within the original start & stop periods to post the Acord 25 form (Certificate).  It should be noted that TruckCerts.com will automatically email all previous certificate holders of any inactivation or reactivation change unless a certificate holder requests no notification for a given Motor Carrier (Trucker).  Additionally, duplicates are also sent to your organization providing a listing of all Certificate Holders notified.
TopTop

Q.  We’ve decided to place all of our trucking customers’ certificate information on your website.  How do we charge our clients for the service?

A.  The Motor Carrier (Trucker) pays for the service.  Approximately $20.00 USD, (or less), per Insurance policy period/per tractor.  For exact details please select the orange Pricing tab from the home page.  Additionally, this utility service is a flat fee not subject to prorating due to early policy termination.  This utility fee is intended to be offered to your new business and renewing clients during the quoting process.  Your firm, providing your Insurance market, may also include this service from the unique global perspective you share within the Industry.
TopTop

Q.  Is monthly billing available?

A.  Yes, this is done on a case by case basis, intended to support larger Managing General Agencies, and Insurance Companies that have long since provided quality Insurance products to our Industry.
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Q.  Who is responsible for updating & modifying the certificate information for our insured customers?

A.  The website is designed to respect and facilitate the Insurance Agency management of their accounts, with the same Managing General Agency/Insurance Company oversight that is presently in place.  All changes to your data files are completely auditable within your login console provided for user management.
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Q.  What is the process for renewing certificates of insurance on TruckCerts.com?

A.  We recommend, adding a new Acord 25 form for the Motor Carrier (Trucker).  This will provide the best method for entering renewal data for any Motor Carrier (Trucker).  Please note if you choose to short cut the system and modify an existing Acord 25 form, the system will charge you appropriately.  However, you may generate a lapse in availability for the given Motor Carrier (Trucker) Acord 25 form, by not accounting for the difference in the renewal date entered, and the start date of the coverage placed upon the Acord 25 form.  This would mean you are limited to enter renewing Motor Carrier (Trucker) accounts on the day of policy expiration.  For smaller organizations this may be no problem, however larger organizations may have difficulty in keeping up with this timely task.  Additionally, all renewal dates do not occur on work days.  We also believe you will be best served by TruckCerts.com if you look at all the entry details for a given Motor Carrier (Trucker) Acord 25 form for initial entry, and modifying endorsements adding, deleting, vehicles, drivers, and descriptions of coverage.
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